Refund and Return Policy

Refund and Return Policy

Though we strive to give you a great customer experience each time you shop with us, but considering the fact that same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.

In case of any problem or quality issue with the product (only defective), we exchange the product. All you need to do is give us a call within 24 hours of delivery.

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:

  • Return / exchange / replacement for goods/ merchandise are subject to inspection
  • Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your exchange / return request has been accepted, the exchange / refund process will be completed within 15-17 business days, subject to picking & product inspection.
  • To check which items cannot be exchanged, please call our customer care number through business days (Monday to Friday)
  • The final price of exchanged products should be equal to or more than the price of returned items.
  • In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
  • However, do give us a call and we can help you with the steps to follow in case of exchange / return:
    • Place your item in its original packaging.
    • Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.

Payment Methods :